Shipping Information
At REALITY BASED, we take pride in delivering our high-quality, customized clothing designed for the modern masculine man, right to your doorstep.
All of our orders are proudly made in the USA and Australia to ensure the best quality and fastest fulfillment times. Here’s everything you need to know about our shipping process:
Order Processing and Fulfillment
- Same-Day Processing: All orders placed on our website are processed on the same day of ordering to get your items ready as quickly as possible.
- Fulfillment Time: Once your order is processed, it takes approximately 2-5 business days to create your customized clothing items. We work diligently to ensure your products are crafted with the utmost care and quality.
Estimated Delivery Times
The estimated delivery times below are additional to the fulfillment time and vary by country and product type.
Hoodies, Sweatshirts, Jackets, and Pants
- Australia: 6-30 business days
- United States: 2-5 business days
- United Kingdom: 2-4 business days
- New Zealand: 4-7 business days
- Canada: 2-6 business days
Shirts (T-shirts, Tank Tops, Polo Shirts, etc.)
- Australia: 5-27 business days
- United States: 2-5 business days
- United Kingdom: 2-4 business days
- New Zealand: 4-7 business days
- Canada: 2-6 business days
Embroidered Hats, Beanies, and Visors
- Australia: 5-30 business days
- United States: 2-5 business days
- United Kingdom: 2-4 business days
- New Zealand: 4-7 business days
- Canada: 2-6 business days
Shipping Costs
- Free Shipping: Enjoy free shipping on all orders over $100 USD. We love rewarding our loyal customers with this perk!
- Standard Shipping Rates: For orders under $100 USD, standard shipping rates will apply. The cost will be calculated at checkout based on your location and the items in your order.
Important Notes
- Fulfillment Time vs. Shipping Time: Please note that fulfillment time (2-5 business days) does not include shipping time. To estimate the total delivery time, add the fulfillment time to the shipping time based on your location.
- Delivery Estimates: Our delivery estimates are just that—estimates. We strive to meet these timelines, but actual delivery times may vary due to factors beyond our control, such as shipping delays, customs processing, or unforeseen circumstances. Rest assured, we work hard to get your order to you as quickly as possible.
- Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number so you can follow your order's journey to your doorstep.
- Multiple Shipments: If your order includes multiple items, they may be shipped separately to ensure you receive them as quickly as possible. You will receive separate tracking information for each shipment.
Delays and Issues
While we work tirelessly to ensure timely deliveries, there are some factors that might affect delivery times:
- Issues with print or embroidery files
- Products being out of stock
- Shipping-related delays such as failed delivery attempts, service disruptions, or harsh weather conditions
If you encounter any issues with your delivery, please wait an additional 5 business days beyond the estimated delivery time and then contact our friendly customer support team. We are here to help and ensure your satisfaction.
No Tracking Number?
If you have placed an order and it's been more than 14 days without receiving a tracking number, please contact us immediately. We will help resolve the order and, in good faith, may offer a refund or find a suitable solution to ensure your satisfaction.
Our Commitment to You
Your satisfaction is our top priority. We understand that timely delivery is important, and we are committed to providing you with the best possible shopping experience. If you have any questions or concerns about your order, please reach out to us—we’re here to assist you.
Contact Us
For any questions or concerns regarding your order or our shipping policy, please contact our customer support team at support@realitybasedstore.com or through our website’s contact form. We are here to help!
Thank you for shopping with REALITY BASED. We appreciate your business and are committed to delivering the best shopping experience.